House of Blues Cleveland strives to make our venue and live experiences inclusive and accessible to everyone. For more questions, or information not mentioned below, please contact us before your visit at HOBClevelandHelp@livenation.com or call us at (216) 523-2583. Box office opens on show days 2 hours before door time.
ARRVAL & ACCESSIBLE ENTRANCES
There are accessible entrances and accessible parking at our location. If you require special assistance, or would like additional details on the entrance and parking locations, please contact the Box Office at (216) 523-2583.
ACCESSIBLE PARKING
Valet service is offered to guests of The East 4th Street Entertainment District. Valet drop off is on the corner of Prospect Avenue and East 4th Street. Multiple surface lots and parking garages are available throughout the city. Additionally, House of Blues Cleveland has partnered with ParkWhiz to offer other easy and reliable options. Click HERE to book parking.
RESTROOMS
There are restrooms located throughout the venue. All of the restrooms are accessible.
CONCESSIONS, FOOD AND DRINK
All bars in the Music Hall are accessible, and we have accessible seating available in our Restaurant and Bar. If you require special assistance, please contact the Venue at (216) 523-2583. Both the Music Hall and Restaurant and Bar spaces have wheelchair accessible areas at each bar.
TICKETING
Accessible tickets can be purchased online via www.livenation.com. You may also purchase through our Box Office at (216) 523-2583. Look for the accessible logo on the Find Tickets page to view all available accessible seats. We have limited seating available for guests on the day of the event, so please make sure you purchase accessible seating when you purchase tickets.
Accessible seating may be purchased in two ticket increments, allowing a companion to accompany the guest in need of accommodation. Seating selections do not determine where in the section you will be seated, as the section will be filled on a first come first serve basis. To ensure your party is seated ahead of the general admission line, please arrive at least 15 minutes prior to your show’s door time and check in with the Ticket Office. Anyone who purchased GA tickets but would still like to seek accommodation will be assisted on a first come first serve basis as space allows.
MEDICATION NEEDS
If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.
DIETARY NEEDS
House of Blues Cleveland takes pride in offering a variety of choices for guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.